hq117 · Player Wellbeing · Responsible Gaming
Gaming at hq117 should always be a source of entertainment — never a source of stress, financial hardship, or harm. This page brings together all the responsible gaming tools, self-assessment guides, and support resources that hq117 makes available to every player across Pakistan, from Karachi to Lahore to Islamabad and everywhere in between.
hq117 operates under international gaming licensing standards that require us to actively promote responsible gambling practices. We take that obligation seriously. Every tool described on this page is available to you right now — free of charge and without any penalty to your account.
Age Policy
hq117 enforces a strict minimum age requirement of 21 years for all players. This is not just a regulatory checkbox — it is a genuine commitment to ensuring that gambling remains an adult activity, accessed only by those who are emotionally and financially equipped to participate responsibly.
Every player who registers on hq117 is required to complete identity verification (KYC) before their first withdrawal can be processed. KYC verification includes age confirmation using government-issued identification such as a Pakistani CNIC or passport. Any account found to be held by a person under the age of 21 will be immediately suspended, all funds returned, and the account permanently closed.
Parents and guardians in Pakistan are encouraged to use device parental controls and internet filtering software to prevent underage access to gaming websites. If you suspect a minor has accessed hq117, contact us immediately at [email protected] so we can investigate without delay.
KYC Age Verification: hq117 verifies the age and identity of every player before any withdrawal is approved. CNIC and passport checks are mandatory. No exceptions are made under any circumstances.
This requirement applies to all players across Pakistan — Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities. There are no regional exemptions.
Enable parental controls on your smartphone, tablet, or home computer through the device's built-in settings panel — available on all Android, iOS, and Windows devices.
Use a strong, unique password for your hq117 account and never share it with family members, especially children or younger siblings.
Enable two-factor authentication (2FA) on your hq117 account so that login requires both your password and a one-time code sent to your mobile.
Log out completely after every hq117 session, especially on shared devices used by other household members in your home.
Player Protection Tools
hq117 gives every player direct access to a full suite of responsible gaming controls. These tools are built into the platform — no need to call support just to set a deposit limit or take a break.
Set a daily, weekly, or monthly maximum deposit cap on your hq117 account in PKR. Once set, your limit cannot be increased for a mandatory cooling-off period. You can lower your limit at any time, and the new lower limit takes effect immediately. This keeps your gaming spend firmly under your own control — not the casino's.
Need a short break from hq117? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days directly from your account settings. During a cool-off period your account is temporarily suspended — you cannot log in, deposit, or place bets. Your balance remains safe and is returned to you when the period expires.
Self-exclusion is a longer-term tool for players who feel they need a more serious break. You can self-exclude for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked and you will be excluded from all hq117 marketing communications. To activate self-exclusion, contact support at [email protected].
In addition to deposit limits, hq117 allows you to set a maximum net loss threshold per day, week, or month. Once your losses for that period reach your chosen limit, further wagering is paused until the period resets. Like deposit limits, loss limits can be lowered instantly but increases require a mandatory review period.
Set a maximum session duration — for example 1 hour or 2 hours — after which hq117 will automatically log you out and notify you of the time you have spent playing. This tool is particularly useful for players who find that long sessions affect their decision-making or enjoyment of the games.
If promotional emails, PSL bonus alerts, or hq117 push notifications are affecting your decision to play more than you intend, you can opt out of all marketing communications at any time through your account settings. Opting out takes effect within 24 hours and does not affect your ability to use the platform normally.
Using Your Tools
Most responsible gaming tools on hq117 are available directly in your account dashboard. For tools that require support team involvement — such as permanent self-exclusion — our 24/7 support team is available via live chat or email and will process your request without any delay or pushback.
Log in to hq117 → My Account → Responsible Gaming → Deposit Limits or Loss Limits. Enter your chosen amount in PKR and select the period (daily / weekly / monthly). The limit activates immediately.
Log in to hq117 → My Account → Responsible Gaming → Take a Break. Select your preferred cool-off duration (24 hrs to 30 days) or set a session time limit in minutes. Your session will end automatically when the timer expires.
Email [email protected] with the subject line "Self-Exclusion Request" or use the 24/7 live chat. Tell us your desired exclusion period. Your account will be locked within 24 hours and you will be removed from all marketing lists immediately.
Log in → My Account → Notifications → uncheck all marketing options, or click "Unsubscribe" at the bottom of any hq117 promotional email. Takes effect within 24 hours across all channels.
Warning Signs
Problem gambling often develops gradually. hq117 wants every player to be aware of the early warning signs so they can take action before gambling causes serious harm. If several of the following statements feel familiar to you, we strongly encourage you to use our self-exclusion tool or reach out to a professional support organisation.
If you recognise any of these signs in yourself, please contact the hq117 support team immediately or use the self-exclusion tool. You can also reach out to international responsible gambling organisations such as Gamblers Anonymous or GamCare for confidential support and guidance.
Self-Assessment
Honest self-reflection is the first step toward responsible gaming. Read through the following questions carefully and consider how honestly each one applies to your current relationship with gambling.
How to interpret your answers: If you answered "Yes" honestly to all eight questions, your gambling habits are currently healthy. If you answered "No" or "Sometimes" to two or more questions, it may be worth using one of hq117's responsible gaming tools — such as a deposit limit or a short cool-off period — as a proactive measure. If you answered "No" to four or more questions, we strongly recommend contacting hq117 support to activate self-exclusion and seeking guidance from a professional responsible gambling organisation.
Limits Overview
The following table summarises the responsible gaming limits currently available on the hq117 platform. All limits are denominated in Pakistani Rupees (PKR).
| Limit Type | Available Periods | How to Set | Takes Effect | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediately | Active |
| Loss Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediately | Active |
| Session Time Limit | 30 min / 1 hr / 2 hrs / Custom | Account Settings → Responsible Gaming | Immediately | Active |
| Cool-Off Period | 24 hrs / 48 hrs / 7 days / 30 days | Account Settings → Take a Break | Immediately | Active |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Contact Support | Within 24 hours | Via Support |
| Marketing Opt-Out | Indefinite | Account Settings → Notifications | Within 24 hours | Active |
Important: Increasing a deposit limit or loss limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. Decreasing any limit, or activating a cool-off period or self-exclusion, always takes effect immediately with no waiting period.
Safe Play Tips
hq117 recommends that every player — whether a newcomer or a long-time member — keeps these ten principles in mind whenever they play on the platform.
Decide exactly how much PKR you are comfortable spending before you open a single game. That amount should be money you are genuinely comfortable losing — not rent money, not savings.
If you have reached your session budget, stop playing — even if you feel you are "due a win." The house edge is mathematical and your luck will not change based on how much you have already lost in that session.
Think of your gaming budget the same way you think about going to the cinema or eating out — it is the cost of an enjoyable experience, not an investment strategy.
Step away from the screen every 45–60 minutes. Prolonged sessions impair judgment and increase the likelihood of making impulsive bets you would not otherwise place.
Alcohol, certain medications, and extreme emotional states (anger, grief, excitement) all impair decision-making. Avoid gambling when any of these factors are present.
Gaming at hq117 should be one of many leisure activities in your life — not the dominant one. Make sure you are still investing time in family, friends, physical activity, and other hobbies.
Do not wait until gambling becomes a problem to set deposit limits or session timers. Setting these controls now — while everything is fine — is the smartest and most effective approach to responsible gaming.
Use a strong unique password for your hq117 account, enable two-factor authentication, and never share your login credentials with anyone. A secure account is also a responsibly managed one.
If gambling is starting to feel less fun and more compulsive, talk to a trusted family member or friend. Keeping the problem secret makes it harder to address. Transparency with a loved one is often the first step toward recovery.
Problem gambling is a recognised condition with effective treatments. International organisations such as Gamblers Anonymous and GamCare offer free, confidential support. Reaching out early leads to far better outcomes than waiting until the situation becomes critical.
Support Resources
hq117 is committed to connecting players who need support with qualified professionals. The following international organisations offer free, confidential assistance for problem gambling and are accessible to players in Pakistan.
A worldwide fellowship of people who share their experience, strength, and hope with each other so they may solve their common problem and help others recover from a gambling disorder. Meetings are available in many formats including online, making them accessible from anywhere in Pakistan. Visit gamblersanonymous.org for more information.
GamCare is one of the leading providers of information, advice, and support for anyone affected by problem gambling. They offer a free 24/7 helpline, live chat support, and structured online recovery programmes. Their resources are available internationally and are fully confidential. Visit gamcare.org.uk for more information.
Our own support team is available 24 hours a day, 7 days a week, to help you activate any responsible gaming tool on your account — including immediate self-exclusion. There is no judgment, no delay, and no penalty for asking for help. Reach us via live chat on the platform or at [email protected].
In a crisis? If gambling-related financial stress or emotional distress is affecting your mental health or your family's wellbeing, please reach out to a mental health professional in your area immediately. In Pakistan, the Umang helpline provides free mental health support and can be reached at 0317-4288665 (display only — not a clickable link). You do not have to face this alone.
Play Responsibly with hq117
hq117 believes that the best gaming experience is a responsible one. Set your limits, use the tools available to you, and enjoy over 1,200 games — including cricket betting, slots, and live casino — knowing that you are fully in control. Play smart, play safe, and play at hq117.
hq117 — 21+ Only | Play Responsibly | Gambling Involves Financial Risk